You know of Schrödingers Cat? Today DHL proved me that they are ready for quantum physics.

I used Track&Trace, DHLs online tracking solution, to query the status of a shipment for me:

Notified – Shipment stored in post office

We store the shipment 7 days for you in your local post office

Great! I took my bike and went directly from work to the post office to pick up my new geek shirts.

No the parcel is not here

Said the guy at the post office. I asked why the Track&Trace said that its in the post office when it isn’t. But he didn’t know. I phoned the Track&Trace help desk and they said:

Yes it is in the post office. But it might be that it hasnt arrived there yet

!?!

The solution is: When you are not at home the shipment is scanned and the next state is triggered. And the next state is: ready for pickup at the post office. Even if it is not yet, because the postman is still on the road.

PS: Nobody at DHL seems to care that they are confusing their customers!